Mactay Consulting - Our client, a leading Commercial bank, is recruiting to fill the position below:
Job Position: I.T Help Desk & Desktop Support Officer
Job Locations: Isolo, Okokomako, Ikeja, Iganmu, Yaba, Victoria Island & Marina - Lagos; Iseyin & Ibadan - Oyo; Osogbo - Osun; Ondo; Benin - Edo; Ilorin - Kwara; Warri - Delta & Port Harcourt - Rivers Employment Type: Full-time
Objective
Provide adequate first level support to users of computers, peripherals, ATMs, networks, and office automation systems .
Responsibilities
Perform daily service desk operations such as logging and capturing of user’s requests and providing first level incident and problem solving support
Escalate issues for resolution at appropriate levels
Monitor and track incidents reported to the service desk to the point of resolution
Provide first level technical support for users across applications and systems; understand user problems/questions, identify root causes, providing solutions where appropriate, refer unresolved items to appropriate second level support team
Ensure IT service desk policies and procedures are enforced and adhered to
Assist with the management of the Incident/problem database
Continuously monitor and report service levels to ensure responsiveness of IT to business
Requirements
B.Sc / HND in Computer Science or any related IT degree (Second Class Lower & Upper Credit Minimum)
1 - 5 years of work experience in a similar role.
27 years and below
I.T Certification is an added advantage
Must have completed NYSC.
Salary
Salary: N85,000 Monthly.
Benefits: Leave allowance, 13th months, Pension, HMO & Quarterly Dressing Allowance.