MacTay Consulting - Our client in the Financial Sector is recruiting qualified candidates to fill the position below:
Job Position: I.T Help Desk & Desktop SupportJob Location: Marina, Iganmu - Lagos, Ibadan - Oyo & Warri - Delta Employment Type: Full-time Client: Leading Commercial Bank
Objective
Provide adequate first level support to users of computers, peripherals, ATMs, networks, and office automation systems .
Responsibilities
Perform daily service desk operations such as logging and capturing of user’s requests and providing first level incident and problem solving support
Escalate issues for resolution at appropriate levels
Monitor and track incidents reported to the service desk to the point of resolution
Provide first level technical support for users across applications and systems; understand user problems/questions, identify root causes, providing solutions where appropriate, refer unresolved items to appropriate second level support team
Ensure IT service desk policies and procedures are enforced and adhered to
Assist with management of the Incident/problem database
Continuously monitor and report service levels to ensure responsiveness of IT to business
Requirements:
B.Sc / HND in Computer Science or any related IT Degree (Second Class Lower & Upper Credit Minimum)
1 - 5 years of work experience in a similar role.
Must have completed NYSC.
27 years and below
I.T Certification is an added advantage
Salary
N85,000 net
Benefits:
Leave allowance, 13th months, Pension, HMO & Quarterly Dressing Allowance.