Consulting - Robotic Process Automation (RPA) Manager

2023-05-24
Full Time

Description

Company Description


Deloitte is the largest private professional services network in the world. Everyday, approximately 312,000 professionals in more than 150 countries demonstrate their commitment to making an impact that matters.

Our West Africa practice serves multinationals, large national enterprises, small and medium-sized enterprises and the public sector across Nigeria and Ghana.

In Nigeria, Deloitte is one of the leading professional services firms, specializing in providing Audit, Tax, Consulting, Risk Advisory and Financial Advisory services. We serve clients in a variety of industries from financial services, consumer, telecommunications, media & technology, energy resources & Industrial and government and public services.

Our professionals are unified by a collaborative culture that fosters integrity, outstanding value to markets and clients, commitment to each other, and strength from cultural diversity. They are committed to strengthening corporate responsibility, building public trust, and making a positive impact in their communities. We understand that our professionals hold interests outside of the work space and we aim to encourage work/life balance, supporting them in all aspects of their lives.

Our talented professionals and our clients understand the link between a strong learning and development programme and the ability for Deloitte to deliver on its promise of consistent, high-quality service delivery worldwide.

Whatever your age, gender or culture, take your career to the next level with the talents and capabilities you will develop at Deloitte.

About Consulting

Innovation, transformation and leadership occur in many ways. At Deloitte, our ability to help solve clients’ most complex issues is distinct. We deliver strategy and implementation, from a business and technology view, to help you lead in the markets where you compete.

Specialized Competencies

  • Strategy Consumer and Marketing

Strategic and Business Design, Mergers and Acquisitions, Customer and Applied Design, Advertising, Marketing and Commerce, Digital Customer

  • Core Business Operations

Operations Transformation, Industry Solutions (Experience in Financial Services, Telecommunications and Technology, Consumer and Industrial Products, and Oil and Gas are a plus), Systems Engineering, Cloud Engineering, Analytics, and Cognitive

  • Human Capital

HR Transformation, Organization Transformation, Workforce Transformation

  • Enterprise Technology and Performance

Finance and Performance, Supply Chain and Network Operations, Technology Strategy and Transformation, ERP: SAP, Emerging ERP Solutions


Job Description


The successful candidate is responsible for executing and maintaining a sustainable and scalable RPA program and roadmap through interacting with all levels of staff, to create awareness of intelligent technology and build a pipeline of candidate processes to be automated.

Responsibilities

  • Manage a team of RPA Architects, Business Analysts and Developers and other support roles who are responsible for maintaining existing automated processes and progressing new automation opportunities.
  • Lead and Manage Automation Assessments across all functions to identify processes suitable for Automation and lead on taking suitable processes through the Automation Development Life Cycle
  • Lead with identifying and automating the organization processes using Intelligent Automation (IA) including, technologies such RPA, Cognitive, Chat Bots and Voice Bots.
  • Manage the relationship between client IT and business users to deliver a stable and scalable RPA platform that is fit for purpose.
  • Manage meetings and discussions on client’s enterprise architecture required as a result of business complexity.
  • Direct and approve the analysis and management of effective project deployment in accordance with Agile methodology and technical dependency management.
  • Prioritize process backlog to deliver automation in a cost-effective manner and against business requirements.
  • Proactively recognize the potential for automation process breaks and compliance issues indicated by variances in expected performance targets and established metrics.
  • Ensure all automation development adheres to the approved Governance Model
  • Lead on process re-engineering to enable automation
  • Support with the development of additional automation business cases
  • Ensure benefits are defined, realized, and tracked in line with defined automation business cases and RPA best practices
  • Continuously improve the Automation Development Life Cycle and Governance Model

Qualifications
  • Possess a bachelor’s degree (B.Sc., B.A., B.Eng./B.Tech., etc.) or Higher National Diploma (HND) in any discipline with a minimum of second class upper/upper credit division.
  • Have a minimum of five credits in WASSCE Ordinary Level/NECO subjects. or acceptable equivalent examination, including Mathematics and English Language in one sitting only.
  • 8-10 years’ work experience, in business process modelling and oversight as well as in business data processing (such as Core Banking or ERP systems) in a corporate organization.
  • 3-5 years of experience in leading professional teams.
  • Project Management experience.
  • Understanding of Business Intelligence, and competitive environment.
  • Knowledge of Robotics Process Automation (RPA) concept and possibilities.

Competencies:

  • Team leader acumen comfortable working collaboratively with others.
  • Innovative, conceptual, and analytical thinking.
  • Results oriented with proven track record of delivering large, complex challenges.
  • Strong Robotic Process Automation management experience / knowledge
  • Experienced in effective agile delivery utilizing a standard method
  • Ability to influence at Executive/SLT level
  • Strong Process Improvement background
  • Ability to develop innovate automation ideas and turn them into viable solutions
  • Ability to implement solutions and quickly overcome barriers to deliver tangible benefits
  • Strong leadership / stakeholder management.
  • Possess excellent writing and oral communication/presentation skills.

Additional Information


Our promise to our people: Deloitte is where potential comes to life.

Be yourself and more.

We are a group of talented people who want to learn, gain experience, and develop skills. Wherever you are in your career, we want you to advance.

You shape how we make impact.

Diverse perspectives and life experiences make us better. Whoever you are and wherever you’re from, we want you to feel like you belong here. We provide flexible working options to support you and how you can contribute. Be the leader you want to be.

Be the leader you want to be.

Some guide teams, some change culture, some build essential expertise. We offer opportunities and experiences that support your continuing growth as a leader.

Have as many careers as you want.

We are uniquely able to offer you new challenges and roles – and prepare you for them. We bring together people with unique experiences and talents, and we are the place to develop a lasting network of friends, peers, and mentors. Our TVP is about relationships – between leaders and their people, the firm and its people, peers, and within in our communities.

Job Location: Lagos

Application deadline: Monday, 5 June 2023


At Deloitte, we want everyone to feel they can be themselves and to thrive at work—in every country, in everything we do, every day. We aim to create a workplace where everyone is treated fairly and with respect, including reasonable accommodation for persons with disabilities. We seek to create and leverage our diverse workforce to build an inclusive environment across the African continent.

At Deloitte, we want everyone to feel they can be themselves and to thrive at work—in every country, in everything we do, every day. We aim to create a workplace where everyone is treated fairly and with respect, including reasonable accommodation for persons with disabilities. We seek to create and leverage our diverse workforce to build an inclusive environment across the African continent.

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