APS 4 Employment Services Officer

Description

*Closing Date: 5 pm Thursday 1 June 2023

face2face reference: 585667
Location: Adelaide SA, and Brisbane, QLD
Hours: full-time and part time available
Contract length: 6 months
Entry requirements: National Police Checks and ability to obtain/maintain Baseline
Pay rate: $45.26 p/h excl Super



About the role:

The successful applicant will provide first point of contact for participants including provision of guidance, support and advice tailored to individual needs.

Duties

• investigating, managing, and resolving complex cases with assistance from staff of higher classification levels where needed
• conducting thorough investigations and using effective management strategies to address the concerns of complainants
• applying judgement to assess and determine customer needs and requirements, and referring to relevant government or community services where relevant
• identifying learning opportunities and providing mentoring to staff of lower classification levels here required
• employing a flexible approach to day-to-day work changes and shifting priorities
• maintaining accurate records within the Customer Relationship Management System (CRM)
  

Required experience/skills

• an inherent desire to offer great customer service
• communication skills to interpret information, tailor messaging and resolve issues
• a commitment to demonstrating behaviors in line with the APS values and Code of Conduct
  

Benefits

• Training provided
  

If this sounds like the role for you, and you'd like to learn more, apply now. f2f Recruitment team will be happy to assist you.

Carolyn Andreae

[email protected]

02 6199 5750

Excited about this role but don’t believe your experience perfectly matches all job specifications? Why not examine your transferable skills ? If they position you as a strong, quality candidate, it’s well worth applying for the position.

#APS

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