Customer Service Representative

Description

- Respond to customer inquiries via phone, email or chat in a courteous and timely manner.

- Keeping front desk tidy and presentable with all necessary material

- Knowledge of principles and process for providing customer service. This includes; customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction.

-Contribute to development and customer satisfaction of the company and work with the team to strategically execute main goals which is growth.

- Greeting and welcoming desks as they approach the front desk

- Collaborate with other departments to escalate and resolve complex customer problems.

- Maintain accurate records of customer interactions, transactions and inquiries in our CRM system.

- Stay knowledgeable about products/services, pricing and company policies to provide accurate information.

-Collect, monitor, Handle and resolve customer complaints and issues with empathy, professionalism and maintain a high degree of client satisfaction.

-Participate in review meetings to identify and track opportunities for improving client satisfaction.

-Assist in recommendation to customers offline and online to enable them achieve their desired goal.

- Uphold our company's commitment to delivering exceptional customer experiences

*IDEAL CANDIDATE:*

1. Pay strong attention to details; no minute detail is lost.

2. strong problem- solving and decision-making abilities

3. Selling is not your problem; you can sell ice to Eskimo.

4. You are willing to research and acquire knowledge; you know your job well and can generate results.

5. You always work to get the best end of the deal. Life for you is a win-win.

6. Ability to work in a fast- paced environment and handle high call volumes.

7. Proficiency in using CRM software and other customer service tools.

8. Excellent time management and organizational skills.

9. proficiency in using Microsoft office suite

10. Proven Experience as a customer service representative

Qualified to join the team send your CVs to [email protected]. Candidates residing around Lekki/Ajah and its proximity will be prioritized

Job Type: Full-time

Salary: ₦100,000.00 - ₦120,000.00 per month

Application Question(s):

• Are you willing to resume immediately for this job if selected
• How many years of experience do you have using CRM tools.

Experience:

• Customer service: 1 year (Required)

Application Deadline: 22/03/2024