*Closing Date: 5 pm Thursday 1 June 2023 face2face reference: 585667 Location: Adelaide SA, and Brisbane, QLD Hours: full-time and part time available Contract length: 6 months Entry requirements: National Police Checks and ability to obtain/maintain Baseline Pay rate: $45.26 p/h excl SuperAbout the role:
The successful applicant will provide first point of contact for participants including provision of guidance, support and advice tailored to individual needs.
Duties
investigating, managing, and resolving complex cases with assistance from staff of higher classification levels where needed
conducting thorough investigations and using effective management strategies to address the concerns of complainants
applying judgement to assess and determine customer needs and requirements, and referring to relevant government or community services where relevant
identifying learning opportunities and providing mentoring to staff of lower classification levels here required
employing a flexible approach to day-to-day work changes and shifting priorities
maintaining accurate records within the Customer Relationship Management System (CRM)
Required experience/skills
an inherent desire to offer great customer service
communication skills to interpret information, tailor messaging and resolve issues
a commitment to demonstrating behaviors in line with the APS values and Code of Conduct
Benefits
Training provided
If this sounds like the role for you, and you'd like to learn more, apply now. f2f Recruitment team will be happy to assist you. Carolyn Andreae
Carolyn.andreae@f2frecruitment.com.au
02 6199 5750
Excited about this role but don’t believe your experience perfectly matches all job specifications? Why not examine your transferable skills ? If they position you as a strong, quality candidate, it’s well worth applying for the position.
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